Ask us
Sizing, materials, capacities, spare parts, what fits in what. If you tell us the trip, we will tell you the bag.
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Contact
Leave a note under the lid
Product questions come to us. Anything with an order number on it belongs to the shop that took your payment — they can see the order, and we cannot.
Ask the shop
Where your parcel is, changing an address, refunds, exchanges, warranty claims. Open the listing you bought from and use its own message channel — every order lives there.
Tell us it broke
Photographs help more than descriptions. Send the bag, the fault and roughly how old it is, and we will tell you straight whether it is a defect or wear.
A message that gets answered fastest
- Which bag: name and colour, e.g. 45-Can Fold-Flat Cooler, Storm Gray
- What happened: the zip, a seam, the liner, the strap
- When you bought it, roughly
- One or two photographs in daylight
We read messages on weekdays and answer in the order they arrive. Expect a reply within two working days; if it needs a look at a sample, we will say so rather than guess.