How it gets to your door

We make the bags; the shop that takes your payment moves them. Here is the route, and who to ask at each stage.

You choose a bag here

Every product page carries the current price and links straight to the listing for that exact colour and size. No basket on this site to get out of date.

The shop takes the order

Payment, address, delivery options and any promotions are handled there. What you see at their checkout is the agreement.

It ships from their warehouse

Dispatch speed, courier and tracking are set by the shop and your chosen delivery option, not by us.

Tracking lives in your order

The tracking link appears in the order confirmation and in your account with the shop. It updates faster than any email we could send you.

Who to ask about what

Where is my parcel?The shop — they hold the tracking.

Can I change the address?The shop, immediately, before dispatch.

Which bag fits a 17-inch laptop?Us. That is a product question.

Can I get a spare strap?Us first — we will tell you if it is serviceable.

If a parcel has genuinely gone missing, open the claim with the shop. They are the only party with the courier reference, and a claim from us would simply be forwarded to them.